Last Updated: 6 May 2026
1. About This Policy
Ceiling Repairs Perth (“we,” “us,” “our”) respects your privacy and takes the protection of your personal information seriously. This privacy policy sets out how we collect, use, store, and disclose personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
The policy applies to any information collected through our website at ceilingrepairsperth.com.au, by phone, by email, in person, or through any other interaction you have with our business.
2. What Information We Collect
The personal information we collect is what’s needed to respond to your enquiry and arrange ceiling repair services. This may include:
- Contact details: Your name, phone number, email address, and postal or property address
- Job details: Information about the property where the work is to be carried out, including suburb, ceiling type, the issue you’re dealing with, photos of the ceiling, and any other details relevant to providing a quote
- Communication records: Records of phone calls, emails, text messages, and form submissions exchanged with our business
- Website usage data: Technical information including your IP address, browser type, device type, pages visited, and how you interact with our website
We do not knowingly collect sensitive information (such as health information, racial or ethnic origin, religious beliefs, or political views). We do not knowingly collect personal information from anyone under the age of 18.
3. How We Collect Your Information
We collect personal information in the following ways:
- When you submit a quote enquiry form on our website
- When you call us, email us, or send us a text message
- When you contact us through any other channel
- When you visit our website (technical data is gathered automatically through cookies and analytics tools)
4. How We Use Your Information
Personal information is used for the following purposes:
- Responding to your enquiry and arranging a quote or service
- Communicating with you about an active or upcoming job
- Improving our website and services
- Sending occasional updates about our services (only where you’ve opted in)
- Meeting our legal, tax, and regulatory obligations
We will not use your personal information for any purpose unrelated to why it was collected, unless you’ve given consent or the law requires us to.
5. Who We Share Your Information With
Your personal information may be shared with the following parties when it’s necessary for delivering our services:
- Trade partners and contractors: Where coordination with sparkies, painters, or other trades is part of completing your job, your contact and job details may be shared with the relevant trade so they can quote and complete their part of the work.
- Service providers: Trusted third parties who help us run the business, including website hosting, email services, customer relationship management software, and analytics tools.
- Government and regulatory bodies: Where we’re legally required to disclose information, or where it’s needed for compliance purposes such as tax obligations.
- Legal advisors: In the event of a dispute or where legal advice is sought.
We do not sell, rent, or trade your personal information to third parties for unrelated marketing purposes.
6. Storing and Protecting Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:
- Storing electronic data on secure servers with appropriate access controls
- Restricting access to personal information to authorised personnel only
- Using secure methods when transmitting sensitive information
- Reviewing and updating our security practices on an ongoing basis
We retain your personal information for as long as needed to deliver our services, meet our legal obligations, resolve disputes, and enforce our agreements. Once information is no longer required, we take reasonable steps to securely destroy or de-identify it.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve the user experience and analyse traffic. Cookies are small data files stored on your device when you visit a website. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand how visitors interact with our website (such as Google Analytics)
- Advertising cookies: To measure the effectiveness of any advertising campaigns we may run
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect how parts of the website function.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read the privacy policy of any third-party site you visit.
9. Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you
- Request that we correct any information that’s inaccurate or out of date
- Request that we delete personal information we hold about you, subject to our legal obligations
- Withdraw your consent for us to use your personal information for a particular purpose
To make a request, contact us using the details in Section 12 below. We’ll respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988.
10. Marketing Communications
If you’ve provided your contact details in connection with a quote or job, we may occasionally contact you with information about our services. You can opt out of marketing communications at any time by replying “STOP” to a text message, clicking the unsubscribe link in an email, or contacting us directly.
11. Complaints
If you believe we’ve breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below. We’ll investigate your complaint and respond within 30 days.
If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
12. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please get in touch:
Ceiling Repairs Perth Phone: (08) 6103 5073 Email: info@ceilingrepairsperth.com.au Website: ceilingrepairsperth.com.au
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The current version will always be available on our website. We encourage you to review the policy periodically.